Privacy Policy

PT Biotalk Indonesia (“Biotalk”, “we”, “us”, or “our”) values and protects your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal information when you access our website www.biotalk.id, use our services, or purchase our products.

By using the Biotalk site or services, you consent to the data collection and use practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Personal Information We Collect

We may collect the following information:

a. Information you provide directly:

  • Full name
  • Shipping & billing address
  • Phone number
  • Email address
  • Payment details (e.g., card number, payment method)
  • Account data (username, password)

b. Device and site usage information (Device Information):

  • IP address, browser, internet service provider
  • Location & time zone
  • Cookies and site activity log files
  • Your interaction data with the site (pages viewed, duration of visit, etc.)

c. Information from third parties:

  • We may receive additional information from payment partners, shipping couriers, or analytics platforms (e.g., Google Analytics, Meta Ads).

2. How We Use Your Personal Information

The information we collect is used to:

  • Process and ship your orders
  • Manage payments and invoices
  • Provide order confirmations & shipping status updates
  • Provide customer service & respond to your inquiries
  • Screen for risk, fraud, or illegal activities
  • Improve the user experience on our site (including performance analysis)
  • Send information, promotions, or product offers according to your preferences

3. Sharing Your Personal Information

We do not sell your personal data. However, under certain conditions, we may share your information with:

  • Third-party service partners such as payment providers, couriers, and cloud & analytics providers.
  • Marketing partners to display relevant advertising (e.g., Google, Meta).
  • Legal authorities when required by law or to protect the rights of Biotalk. Each partner is required to comply with data security standards and may only use the information for its intended purpose.

4. Cookies

The Biotalk site uses cookies to:

  • Store your preferences (e.g., language & shopping cart)
  • Optimize site performance
  • Provide relevant advertising through third-party services. You can set your browser to refuse cookies. However, some site features may not function properly without them.

5. Your Rights as a User

You have the right to:

  • Access, update, or correct your personal information
  • Request the deletion of your personal data
  • Object to the use of your personal data for direct marketing purposes
  • Withdraw consent you have previously given. To exercise these rights, please contact our team via the email listed below.

6. Data Retention & Security

We retain your personal data only as long as necessary for transactional purposes or as required by law. We implement reasonable security measures to prevent the leakage, loss, or misuse of your personal data.

7. Minors

The Biotalk site is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you are a parent/guardian and discover that your child has provided us with personal data, please contact us immediately for its removal.

8. Changes to This Privacy Policy

This policy may be updated from time to time to reflect changes in our practices, regulations, or for other operational reasons. The latest version will always be published on our official website.

9. Contact Us

For further questions about this Privacy Policy or the management of your personal data, contact us at:

📩 Email: cs@biotalk.id

📱 WhatsApp: 0851-6171-6037